Updated September 23, 2022
Please carefully read this privacy policy, which applies to personal data collected through our website, when you place a call with Softrim’s support line, or otherwise in connection with the provision of our services to you.

Data We Collect

We collect the following kinds of data when you (1) make an inquiry on our website, (2) submit a service ticket via e-mail, or (3) place a phone call to our support line:

• Contact data, such as your first and last name, your phone number, your email addresses, your organizational affiliation, the service address for your organization.
• Written communications that we exchange, including when you contact us with questions, troubleshoot a service ticket, or provide feedback.
• Verbal communications when you place a phone call to our support line, which may be recorded for quality assurance and training.

We generally retain the data we collect for as long as we need to provide our services, and subject to any data retention policies required by law. You may request a copy of any personal data we have collected or request that we update or correct your personal data by submitting a service ticket.

How We Use the Data We Collect

We use the data we collect for the following internal purposes and as otherwise described at the time that we collect the data:

Service delivery, including:

• furnishing, installing, integrating, and servicing technology solutions for our clients;
• troubleshooting and supporting our clients through our service desk and support services;
• providing related services to our clients and operating our business;
• communicating with you about our services, including by sending announcements, updates, security alerts, and support and administrative messages;
• providing support for our services and responding to your requests, questions, and feedback;

Research and Development, including analyzing and improving our services, customer care, and overall business; and

Compliance and protection, including:

• complying with applicable laws, lawful requests, and legal processes, such as to respond to subpoenas or requests from government authorities;
• protecting our, your or others’ rights, privacy, safety, or property (including by making and defending legal claims);
• auditing our internal processes for compliance with legal and contractual requirements and internal policies;
• enforcing the terms and conditions that govern our services; and
• identifying, investigating, and deterring fraudulent, harmful, unauthorized, unethical, or illegal activity, including cyberattacks and identity theft.

How We Share the Data We Collect

We do not share or sell our client’s data to third parties for marketing or advertising purposes.

However, we may share the data we collect with the following parties and as otherwise described at the time of collection:

• Service providers, such as companies and individuals that provide services on our behalf or help us provide, operate, and administer our services or our business.
• Professional advisors, such as lawyers, auditors, and insurers, where necessary in the course of the professional services that they render to us.
• Authorities and others, such as law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and operations purposes described above.
• Business transferees, such as relevant participants in business transactions (or potential transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Softrim or our affiliates (including, in connection with a bankruptcy or similar proceedings).

Other Sites and Services

Our services and our website may contain links to other websites, mobile applications, and other online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or other online services that are not associated with us. We do not control websites, mobile applications or online services operated by third parties, and we are not responsible for their actions.

Changes to Our Privacy Policy

We reserve the right to modify this privacy policy at any time and will notify you by updating the date of this privacy policy and posting it on our website (www.softrim.com/privacy). If required by law, we will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via e-mail. Any modifications to this privacy policy will be effective upon our posting the modified version (or as otherwise indicated at the time of posting). In all cases, your continued use of our services after the posting of any modified privacy policy indicates your acceptance.