Monitoring

Softrim offers a comprehensive network observer program that maximizes continuity of computer operations; both in terms of hardware availability and software integrity. Softrim’s network observer service comprises both regularly scheduled monitoring and timely preventive maintenance.

Server Status

• Check Event Logs For Salient Items
• Disk Capacity Critical State
• Availability Check (Website, Email, Internet Access And Services)
• Event Log Reconciliation
• Raid Array Alerts
• Server Environment (Temperature, Humidity And Cleanliness)
• Microsoft/Novell Security Patches And Updates

Data Back-up

• Review Backup/Verify Logs
• Periodic Drive Cleaning/Tape Replacement
• Tape Rotation (Best Practice)
• Review Of Application Specific Agents
• Periodic System/Data Restore
• Periodic Review Of Disaster Recovery Plan

Virus Protection

• Check For Antivirus Software On Network
• Ensure/Apply Version Updates And Perform Periodic
• Functional Anti-virus Checks
• Email Header Content And Attachments (At Mail Gateway)

Security

• Check for Spammers. The primary issue with spam is the daily receipt of massive amounts of nuisance e-mail. To eliminate this Softrim offers spam control solutions. Monitoring is used to check that Spammers do not use the client's Mail Server to bounce their e-mails, which may in turn cause: an Open Relay, Blacklisting, or Denial of Service.
• Check for Internal network defense policies, structure and stability - Hacker Activity, Spyware, etc.*
• Intrusion Detection
• Check Firewall Logs and Scan Ports

Blackout Protection

• UPS Functionality
• Battery Condition
• UPS Status Software Integration

Passwords

• Password Policy (Periodic Review)

The Network Observer Program Fee Structure Has Two Components:

• A minimal monthly recurring fee covers items in Blue (* Items require 3rd party software)
• Time and material charges for items in Black