Helpdesk Support

Softrim offers remote user support for day-to-day user issues and queries.

The Softrim HelpDesk is a unique and proprietary application that provides quick and easy access to Clients for reporting computer issues.

Tickets can be opened by calling the HelpDesk Call Center, or submitting via a web browser. The HelpDesk Application automatically opens tickets based on the sender and also parses the information in the subject header and main body of the email to prioritize and categorize the issue.

Helpdesk offers comprehensive management reports showing details on usage by individuals, types of issues, as well as response times.

This service is designed to facilitate increased productivity and reduce costs resulting from lost time and/or work stoppages due to computer problems. The help desk is manned by Softrim technicians during business hours. Problems or queries that cannot be dealt with by help desk technicians are forwarded to the client's IT administrator and/or a Softrim field technician.

Report problems and ask questions

• Discuss issues with a help desk operator in a message board interface
• Review trouble ticket history
• Request a technician to arrive onsite to repair a problem
• Management review and reporting
• Send an email to a technician
• Display system information
• Read the latest antivirus and technology news