Softrim Corporation

Monitoring

Softrim offers a comprehensive network observer program that maximizes continuity of computer operations; both in terms of hardware availability and software integrity. Softrim’s network observer service comprises both regularly scheduled monitoring and timely preventive maintenance.

Server Status
Check Event Logs For Salient Items
Disk Capacity Critical State
Availability Check (Website, Email, Internet Access And Services)

Event Log Reconciliation
Raid Array Alerts
Server Environment (Temperature, Humidity And Cleanliness)
Microsoft/Novell Security Patches And Updates

Data Back-up
Review Backup/Verify Logs
Periodic Drive Cleaning/Tape Replacement
Tape Rotation (Best Practice)
Review Of Application Specific Agents
Periodic System/Data Restore
Periodic Review Of Disaster Recovery Plan

Virus Protection
Check For Antivirus Software On Network
Ensure/Apply Version Updates And Perform Periodic Functional Anti-virus Checks
Email Header Content And Attachments (At Mail Gateway)

Security
Check for Spammers. The primary issue with spam is the daily receipt of massive amounts of nuisance e-mail. To eliminate this Softrim offers spam control solutions. Monitoring is used to check that Spammers do not use the client's Mail Server to bounce their e-mails, which may in turn cause: an Open Relay, Blacklisting, or Denial of Service.

Check for Internal network defense policies, structure and stability - Hacker Activity, Spyware, etc.*

Intrusion Detection
Check Firewall Logs and Scan Ports

Blackout Protection
UPS Functionality
Battery Condition
UPS Status Software Integration

Passwords
Password Policy (Periodic Review)

 

The Network Observer Program Fee Structure Has Two Components:

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A minimal monthly recurring fee covers items in Blue
(* Items require 3rd party software)

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Time and material charges for items in Black

 

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